Privacy, explained clearly.

Information we collect

We collect information you provide when you create an account, place an order, contact us, subscribe to updates or otherwise use our services.

• Identity and contact details, including your name, phone number and email address.
• Order and delivery details, including address, purchased items, size, colour and order history.
• Account information, saved addresses and communication preferences.
• Messages, support requests, reviews and other content you send to us.
• Technical information such as device, browser, IP address, pages viewed and cookies used for security and site performance.

How we use information

• To accept, confirm, deliver, track and support your orders.
• To communicate about delivery, returns, exchanges and customer-care requests.
• To operate accounts, remember your bag and improve our products and website.
• To prevent fraud, misuse and security incidents and to maintain business records.
• To send marketing messages only where permitted; you can opt out at any time.

Cash on Delivery data

For Cash on Delivery orders, we share the information required for delivery and collection—such as your name, phone number, address and payable amount—with our courier partner. We do not collect card details for a Cash on Delivery payment.

When we share information

We do not sell your personal information. We may share only what is reasonably necessary with couriers, hosting and technology providers, email or communication services, professional advisers, and authorities where required by law or needed to protect rights and safety.

Cookies & analytics

Essential cookies help keep the site secure, maintain your session and remember shopping-bag preferences. If optional analytics or advertising tools are enabled, appropriate notice or choice will be provided where required.

Retention & security

We retain information only for as long as needed to provide services, resolve disputes, prevent fraud and meet accounting or legal obligations. We use reasonable organisational and technical safeguards, but no online system can promise absolute security.

Your choices

You may ask to access, correct or delete personal information we hold about you, subject to records we must retain for legal, fraud-prevention or legitimate business reasons. You may also unsubscribe from promotional messages at any time.

Updates & contact

We may update this policy as our services or requirements change. Material updates will be posted on this page with a revised date. For privacy questions or requests, email hello@maisonnondon.com or contact our customer-care team.